Terms and Conditions

Confirmation of Booking

Your booking is only fully confirmed on receipt of payment of your booking.

• 1.       Booking & Payment Procedure
• A deposit of 25% of the full cost of your stay is payable upon your confirmation to proceed with the booking. The balance of the rent for the total stay is due on arrival date. In addition to the full cost of your stay a deposit of £250 is requires to cover damages, telephone calls, internet usage, printing, snacks drinks and meals consumed from the apartment stocks. The balance of monies after usage of the items listed above will be refunded to you within 7 days of your departure.
• Bookings will be confirmed on receipt of the appropriate deposit or, if appropriate, full payment. Upon receipt of the appropriate payment we will send you written confirmation of your booking by email only, detailing the total cost of your stay, the amount paid and were necessary, how much remains to be paid. You may extend your stay at any time, right up to the day of departure subject to availability. No extra fees are charged for late bookings, but payment must be made in full and should be paid by cash, bank transfer, bankers draft, cheque with guarantee card or Paypal, in this case. All prices quoted are in UK Pounds Sterling  and are correct at the time of publication. Payment must be made to us in UK Sterling in the following forms: Cheque or Foreign Money Order UK Sterling, Bankers Draft, Direct Bank Transfer, or through Paypal using one of the following credit/debit cards: MasterCard, VISA, JCB, Switch. A 2% surcharge is made on all payments by Credit/Debit cards.
• 2.       CANCELLATION POLICY
• Any cancellation must be notified to us in writing. If you cancel any time 14 days prior to the arrival date, all payments received on the booking, less the deposit will be refunded, you will only lose your booking deposit. If you cancel within 14 days of the stay, you are still liable for the outstanding payment due on the booking,
• 3.       If You Alter Your Booking
• If you wish to alter your booking (eg change the dates of your stay or the accommodation requested), we will use all our reasonable efforts to comply with your request, however you will be obliged to pay for any additional expenses that are incurred as a result (eg cancellation fees payable to property owners). In addition, we may charge, at our discretion, an amendment fee of up to a maximum of £50 per person to cover the necessary administration costs incurred. If you decide to change your stay in any way once it has commenced (eg change accommodation or the duration of your stay), we accept no liability for any loss, damage or additional expense and we cannot guarantee a refund of any costs already paid by you.
• 4.       If We Cancel Your Booking
• In exceptional circumstances we may find it necessary to cancel your booking and if so, we shall make all reasonable efforts to offer a suitable alternative. If this is not acceptable, and subject always to the next clause, we will refund your deposit and any other sum you have paid to us which shall constitute full settlement.
• 5.       If We Alter Your Booking
• If it is necessary to alter the confirmed itinerary before departure, we will use all reasonable efforts to notify you as soon as possible. If these alterations are unacceptable you may cancel that part of your booking that relates to the alteration and receive a full refund for that part of the booking, which shall constitute a full settlement.
• 6.       Facilities & Services
• A full inventory of furniture, equipment and utensils is also provided. Please note: No items must be removed from the apartment during your stay.
  
  Unless otherwise specified, the prices quoted for all serviced apartments include heating, electricity, gas, water and television. The price includes rental charges for telephone equipment but excludes charges for telephone calls made.
• All food and drink items in the apartment are priced as per price list and the quantity of items in stock listed. If any items are consumed or opened then payment is due on these and you will be charged accordingly. A stock check is carried out prior to and after each stay.
  
  Unless otherwise specified, the prices quoted include maid service once a week. All linen and towels are included and changed once a week. Any extra charges are at the management's discretion.
• 7.       Number of Occupants
• The maximum number of people as agreed on your booking confirmation can stay at any one time.  Some persons will be sleeping on temporary folding single beds in the lounge or bedroom area where ever we deem most suitable .  Only those persons listed on the Booking Form may occupy the apartment. The apartment cannot be re-let/sublet to any other group/party without the written approval of Comfort Zone Serviced Apartments.The number of persons permitted to occupy the apartment is limited to the number of beds available. Under no circumstances may more than the maximum number of persons specified in the apartment description occupy the apartment except by prior written agreement with Comfort Zone Serviced Apartments.  Comfort Zone Serviced Apartments, reserve the right to refuse admittance to the apartment to the hirer and their party if they are in breach of this condition.
• 8.       Check-in and Check-out
• The rules for check-in and check-out are set by Comfort Zone Serviced Apartments.
  All apartments are usually available for occupation after 3:00pm on the day of arrival. Check in after 8pm may incur a £35 surcharge.  Guests must telephone Comfort Zone Serviced Apartments at least 1 hour before arrival so we can arrange to meet & greet guests at the apartment.
  
  All apartments must be vacated by 11:00am on the day of departure, and keys & parking fobs provided must usually be returned by 11:00am on that day. Arrangements can be made for return of keys on alternative days prior to the day of departure and after hours, subject to prior arrangement and surcharges
• If there is any delay in vacating the apartment beyond the agreed time, a full day's rental, is charged to the client. Please note that the Security deposit will not be returned at the time of check out.  This will be returned within 1 week after the check out date subject to loss, damages or incurred incidental costs.
• 9.       Damage to Apartment
• The hirer is responsible for taking all reasonable care of the property and  its contents. The property and all equipment, utensils, furniture etc. must be left clean and tidy at the end of the hire period.
  
  Except in the case of normal wear and tear the hirer will be responsible for making good any damage to the apartment or its contents which has occurred due to negligence, wilful damage or irresponsible behaviour on the part of those occupying the apartment or their guests. Such damage must be reported, without delay, to our local representatives. The cost of the repair or replacement must be agreed with and paid to Comfort Zone Serviced Apartments.
  
  The hirer responsible for booking undertakes that no person will suffer anything to be done which would endanger the policy of our insurers in respect of the apartment and its contents which might make the same void or voidable.
• 10.   Force Majeure
• We regret that we cannot accept liability for any loss, damage or additional expense where the booking needs to be altered or cancelled or we are unable to perform our contractual obligations as a result of events of ‘force majeure’. In these Booking Conditions ‘force majeure’ means any event which could not have been reasonably foreseen, or the consequences could not have been reasonably avoided, by us or the suppliers of the relevant services in question, even with the exercise of all due care. Such events may include war or threat of war, civil strife, terrorist activity, industrial dispute, natural or man-made disaster, fire, adverse weather conditions and all similar events outside our or the relevant suppliers’ control.
• 11.   Liability
• We use all reasonable efforts to try and ensure that the accommodation offered by us is properly arranged and that the suppliers of the apartments maintain reasonable standards. We accept responsibility to take reasonable care in the organisational aspects of the stay but we are not liable and cannot be held responsible for actions of other property dwellers or owners, providers of transport or any other suppliers involved in your stay. We cannot be held responsible for the loss or damage to any fixtures & fittings, goods or personal belongings at the accommodation. We are specifically not liable for events outside our reasonable control or if there has been no default or neglect by us and in no event shall we be liable for any special, indirect or consequential loss, including loss of profit. This limitation does not apply to fatal or other personal injury resulting from our negligence or that of our employees. We strongly recommend that all clients obtain appropriate travel and personal insurance cover.
• 12.   Law & Jurisdiction
• These conditions and terms of contract and all matters arising therefrom are subject to the law of England and Wales and in the event of dispute, the client will be subject to the exclusive jurisdiction of the courts of England and Wales.
• 13.   Termination by Comfort Zone Serviced Apartments
• Comfort Zone Serviced Apartments has the right to terminate a booking at any time on the grounds of abuse to staff or other guests, mistreatment of the apartment or criminal activity on the part of those occupying the apartment or their guests. In such circumstances, Comfort Zone Serviced Apartments is not obliged to provide or locate alternative accommodation. The period of notice and the proportion of refund are at the discretion of Comfort Zone Serviced Apartments.
• 14.   Injury or Loss
• Comfort Zone Serviced Apartments cannot be held responsible for any personal injury, loss or damage to personal effects howsoever arising at the accommodation.
  
  Neither we, nor our representatives, can be held responsible for any circumstances beyond our control including, but not limited to, mechanical breakdown, illness or failure of any public service supply.
• 15.   Rights of Access
• Representatives of Comfort Zone Services Apartments or their subcontractors have the right of access to the property at any time, with due regard to the convenience of the hirer, for the purpose of inspection of the property and to carry out any essential repair or maintenance work.
• 16.   Pets
• Regrettably no pets of any kind are permitted under any circumstances. The client is liable for any infringement of this rule by the client's occupiers.
• 17.   Information
• All information supplied by Comfort Zone Services Apartments, is given in good faith and is based on information available at the time. All reasonable measures have been taken to ensure the accuracy of any statement made either in writing or otherwise, but Comfort Zone Services Apartments is not liable for any variation however caused.
• 18.   Complaints
• We do not expect and certainly do not want dissatisfied customers, but in the event that you are not entirely satisfied with the service offered, you should notify any complaint to our office as soon as possible to Comfort Zone Services Apartments 1^st Floor 113 Tennant Street, Birmingham B15 1EY or by email to irazaq@your-comfort-zone.co.uk .  Comfort Zone Services Apartments will take all reasonable steps to settle the problem. Comfort Zone Services Apartments shall not have any liability for any complaint submitted after the completion of the rental period.
• 19.   Smoking
• Smoking is not permitted in the apartments or in the internal communal areas of the apartment blocks. A charge of £50 will be made from the security deposit, if evidence of smoking is discovered in the apartment.
• 20.Usage & Nuisance Behaviour
• The apartments cannot under any circumstances be used for partying playing loud music or general nuisance behaviour.  Guests must have regard for other occupants in the building.  Loud music cannot be played after  11pm and before 11am. Comfort Zone Serviced Apartments management reserve the right to terminate your stay and contract if they deem such behaviour has occurred. In the event of such a breach the FULL security deposit will be retained by Comfort Zone Serviced Apartments. No refund will be made if such behaviour is deemed to have occurred.
• 21.   Security of Tenure
• As the apartments are used as serviced holiday accommodation they are exempt from security of tenure under the Rent Act.  Comfort Zone Serviced Apartments reserve the right to access the apartment at any time without prior notice if it deems necessary.
• 22.   Interest
• Interest on overdue invoices shall accrue from the date when payment becomes due, from day to day, until the date of payment, at a rate of 4% above Lloyds Bank PLC’s base rate in force at the time and shall accrue at such a rate after, as well a before any judgement.
• 23.  Acceptance of Terms and Conditions / Contract of Hire
• All bookings are subject to these terms and conditions that are deemed to have been accepted in full by the hirer and all persons in the party.  Payment of deposit or apartment fee or occupation of the apartment/s also indicates acceptance of these terms and conditions.